Shipping policy

SHIPPING AND DELIVERY POLICY

Orange Chicken Gold ships eligible orders within the United States and offers private local appointments by confirmation. We do not operate a public walk-in retail location.

PROCESSING AND PAYMENT VERIFICATION
Orders are prepared only after required funds are received and independently verified in the applicable payment account. Screenshots are not accepted as proof of payment. Processing normally requires 1–3 business days after payment, identity, delivery address, inventory, and any required documentation are confirmed. High-value or custom orders may require additional time.

SECURE INSURED SHIPPING
Eligible shipped orders use tracked delivery with an adult signature requirement. Shipping charges reflect order value, destination, carrier service, qualifying coverage, signature service, and secure packaging. Coverage availability and carrier limits vary for jewelry and precious metals. Orange Chicken Gold will confirm the carrier and eligible coverage before dispatch and will not describe a shipment as fully insured unless coverage for that shipment has been confirmed.

Orders that exceed available carrier or insurance limits may require a specialist secure-delivery quote, multiple separately covered shipments, or a private local appointment. We may contact the customer before accepting a deposit or shipping an order if additional delivery charges or arrangements are required.

DELIVERY ADDRESS AND SIGNATURE
Customers must provide a complete, accurate delivery address where an authorized adult can sign. We may request identity or address verification for fraud prevention. Address changes, carrier rerouting, freight forwarding, unattended release, and delivery to high-risk or unsupported locations may be declined. The customer is responsible for delays or additional costs caused by incorrect or incomplete information.

TRACKING, DELAYS, LOSS, OR DAMAGE
Tracking is provided when an order ships. Carrier estimates are not guarantees. Orange Chicken Gold is not responsible for carrier delays outside its control, but we will assist with an eligible claim. Report visible damage, shortage, loss, or delivery problems within 48 hours and retain the item, packaging, label, photographs, tracking record, and all supporting materials. Claims are subject to carrier or insurer requirements and investigation.

PRIVATE LOCAL APPOINTMENTS
Private appointments are available only after written confirmation. Appointment details are provided privately after payment and identity arrangements are verified. Do not travel to any address without a confirmed appointment.

RETURNS
Do not mail or deliver a return without written authorization. An approved return address and secure return instructions will be provided directly. The customer must follow the Return, Refund, and Reservation Deposit Policy.

Contact: chkngold@orangechickengold.com or 909-750-2637.

Last updated: July 31, 2026.